Privacy Policy

Last Updated: January 1, 2025

WSBRE, Inc. ("WSBRE," "we," "us," or "our") values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of users ("you" or "your") of our website at www.wsbre.com, our mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using the Platform, including:

• Account Information: When you register for an account, we collect your name, email address, phone number, and password.
• Profile Information: Information you add to your profile, such as a profile photo, location, and personal description.
• Listing Information: If you are a Host, we collect information about your property, including address, description, photographs, pricing, and availability.
• Booking Information: Details related to bookings you make or receive, including dates, accommodation details, and special requests.
• Payment Information: Credit card numbers, bank account details, and billing addresses processed through our payment provider, WSBRE Payments, Inc.
• Communications: Messages you send through the Platform, including communications with other Members and with our support team.
• Identity Verification: Government-issued identification, date of birth, and other verification documents when required.

1.2 Information Collected Automatically

When you use the Platform, we automatically collect:

• Device Information: Hardware model, operating system, unique device identifiers, browser type, and language settings.
• Log Data: IP address, access times, pages viewed, links clicked, and the page you visited before navigating to our Platform.
• Location Information: Approximate location derived from your IP address, and precise location if you grant permission through your device settings.
• Cookies and Similar Technologies: We use cookies, pixel tags, and similar technologies to collect information about your browsing activity. See Section 6 for more details.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Networking Sites: If you link your account to a third-party social networking site (e.g., Facebook), we may receive profile information from that site.
• Background Check Providers: We may obtain background check or identity verification results as permitted by applicable law.
• Other Members: Other Members may provide information about you, such as reviews and ratings after a booking.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform and our services;
• Process bookings, payments, and related transactions;
• Create and manage your account;
• Verify your identity and conduct background checks as permitted by law;
• Facilitate communication between Members;
• Send you service-related notices, updates, security alerts, and support messages;
• Send promotional communications (you may opt out at any time);
• Personalize your experience and deliver content and features relevant to your interests;
• Monitor and analyze usage trends to improve the Platform;
• Detect, investigate, and prevent fraud, abuse, and other harmful activities;
• Comply with legal obligations and enforce our Terms of Service;
• Facilitate tax collection and remittance where applicable.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Between Members: When you make or accept a booking, certain information is shared between Hosts and Guests to facilitate the transaction.
• Service Providers: We share information with third-party vendors who perform services on our behalf.
• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
• Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you use the Platform. You can manage your cookie preferences through your browser settings.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights including access, correction, deletion, objection, data portability, and the right not to be subject to automated decision-making. To exercise these rights, please contact us.

8. California Privacy Rights

If you are a California resident, you have additional rights under the CCPA/CPRA. WSBRE does not sell your personal information as defined under the CCPA/CPRA.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. We take appropriate safeguards to ensure your personal information remains protected.

10. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

• Via our Contact Page
• By mail: WSBRE, Inc., Attn: Privacy, San Francisco, CA, United States

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.